Refund policy

Return and Refund Policy

This Return and Refund Policy outlines the terms and conditions applicable to purchases made in our store.

1. General Conditions
We accept return requests for purchased products provided they are in perfect condition, unused, without signs of wear, with original tags (if applicable), and accompanied by proof of purchase.

2. Return Request Period
Customers may request a return within 7 (seven) calendar days from the date of purchase.

3. Return Method
At this time, all returns must be made exclusively in person at the academy during operating hours.

4. Return Hours
Returns can be processed during the following hours:

  • Monday to Thursday: 18:00 – 20:00

  • Monday, Wednesday, and Friday: 08:00 – 09:00

Returns cannot be processed outside of these hours.

5. Refunds
Once the returned product has been inspected and approved, refunds will be issued as follows:

  • Cash payments: refunded in cash

  • Other payment methods: refunded using the original payment method whenever possible

Refund processing times may vary but will be completed as soon as possible after approval.

6. Non-Returnable Items
The following items are not eligible for return:

  • Products showing signs of use or damage

  • Products damaged due to misuse

  • Items without proof of purchase

7. Final Provisions
We reserve the right to refuse any return that does not meet the conditions outlined above.

For any questions, please contact us during operating hours..

This policy may be updated at any time without prior notice.